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Or email on: cembprint@live.co.uk

Terms & Conditions

Agreement:

These conditions apply to all contracts of the sale of goods and services between C Emb Print and yourself the customer. These terms can only be changed with the written consent of the Company, C Emb Print. We agree to keep in contact with you and to complete your order in the quickest time possible. We work on a 7-10 days turnaround time. Please check lead times as sometimes this may be longer.

Clothing Specification:

C Emb Print will not guarantee consistency of sizes, materials, proportions, colours and shades, these are given as guidance only. Please keep in mind that some styles are to be worn loose and some are to be worn fitted. Garment colours may differ slightly to the previous order due to different dye lots, C Emb Print cannot be held responsible for those differences as this is out of our control. The position of decoration of the garments may vary between garments.

We advise that you turn your garments inside out prior to washing and wash on a low temperature. If you must tumble dry, set on a low temperature. Please check your garments wash label to ensure the correct care is followed for the garment. Not all decoration is suitable for high temperature washing/ tumble drying. If in doubt please contact C Emb Print. C Emb Print cannot be held responsible for damage caused after washing/drying, ect.

Customer Supplied Garments:

C Emb Print will not accept liability for any damage or loss which occurs to garments which have been supplied by the customer. Examples of damage may include, but not be limited to, the garments changing colour or shape due to heat, or damage caused by needle breakage, ect.

 Artwork:

The customer will exempt C Emb Print from all claims, costs, damages and liabilities which we may incur due to the customer using, reproducing or exploiting any of the material which has been passed onto us without the consent of the legal owner.  Any images which have been requested by the customer to be digitized/vectorised will not be checked if they are copyrighted. It is the customer’s sole responsibility to ensure that the images they have passed onto C Emb Print are not copy righted and are legal to re produce. C Emb Print will not be held liable for any claims, legal disputes arising from a customer authorising the use of a logo. Designs will be kept on file and will remain the property of C Emb Print unless a set up fee has been paid by the customer.

Delivery:

Delivery is charged at £10.00 per boxed delivery and £7.00 for all bagged orders. C Emb Print will ensure to use the appropriate packaging to keep costs as low as possible. All parcels are to be signed for and are not permitted to be left without a signature.

C Emb Print will do its best to deliver the goods on the estimated date for delivery, but does not guarantee to do so. We will not be liable to the Customer for any loss, damage or expenses, whether caused directly or indirectly, from any delay in the delivery of your order. Please contact C Emb Print within 2 days to inform us of any shortages. Damaged or opened cartons must be checked before signing or refused on delivery.

Prices and Payment:

All payments will be paid for in full at time of ordering goods. For approved customers with accounts, our credit terms are 30 days from invoice date. We accept cash, credit/debit cards or baccs payment. There is no VAT on any of the prices as C Emb Print is not currently VAT registered. C Emb Print reserves the right to alter prices and garment specifications without prior notice. All items remain the property of C Emb Print until paid for in full.

Garment Returns:

All Orders are thoroughly checked before despatch. In the unlikely event of garments being faulty on receipt, Please contact us within 2 days of collection/delivery of your order if you wish to raise any concerns. Due to the garments being customised, refunds are not available on orders unless the products are defective. Returns will not be accepted if products have been used, worn or washed. Goods will not be accepted back unless authorisation has been given by C Emb Print. Please e-mail or phone for authorisation.

Personal Information:

We reserve the right to use your company logo as reference in any form of marketing/promotional or any other literature. The personal details of customers are kept confidential and will never be passed on to any other third party.